Contact Lenses
July 5, 1995
Dear Dr. Azman:
First, let me say that I am extremely pleased with the health care services which you and you partner have provided to me over the years. As you well know, I came to you having had a negative experience with other optometrists. At the time of my first appointment, I was unable to wear contacts for any length of time due to my propensity for contracting GPC. You will probably recall that my only experience with contact lenses prior to your practice was through the types of optometrists who specialize in selling eyewear more than eye care. I had been placed in soft lenses by two separate optometry groups, with instructions to clean them on a daily basis, using a heat based method. Although this approach was totally unsuccessful, the other health care providers did not search for an alternative. They merely suggested that I was not following the protocol and instructions provided.
However, nothing was further from the truth. Indeed, your practice was the first and only practice to successfully get me into contacts. I believe the success can be attributed to factors such as you in depth knowledge of the eye, the fact that you keep abreast with latest developments in contact lenses, your comprehensive examination and evaluation prior to making any recommendation whatsoever for contact lenses and, most important of all, your refusal to place a patient in contact lenses unless and until all other health and safety factors in the eye are met.
Although it took me a little while longer to actually find appropriate contact lenses through your practice, I have been able to wear the same type of lens in which you originally placed me several years ago. Moreover, when I have developed any problems, it has been due to extrinsic factors and not the lenses themselves.
I also believe that the success of your practice flows from your insistence on regular, comprehensive progress checks in which you insist that the patient be evaluated prior to continuance of any contact lens prescription. In this manner, you appropriately carry out your primary goal of insuring healthy eyes and healthy vision.
In sum, I believe that yours is a superior practice due to your investment in equipment which gives you the most detailed and comprehensive analysis of the eye possible, your high level of communication with patients regarding the state of their health and your demonstrated concern with health factors first, as opposed to simply putting patients in eyewear which satisfies an immediate need without consideration of long term sequalae.
I hope you find the enclosed information helpful.
Very truly yours,
Kerry D. S.